Developers
Tickets9

Retrieve a ticket reply

GET/support/tickets/{ticket_id}/replies/{reply_id}

Retrieves a single message from the ticket conversation. The message must belong to the ticket in the path; otherwise the API returns 404 Not Found.

The response includes an ETag representing the current revision. Send this value in the If-Match header when updating the reply to avoid overwriting a newer version.

Authorization

AuthorizationBearer <token>

Autonomous mode: the API credential secret, sent as a bearer token. Credential secrets are identified by a fixed prefix.

In: header

Path Parameters

ticket_id*string

Public ID of the ticket, prefixed with tkt_.

reply_id*string

Public ID of the reply, prefixed with trp_.

Header Parameters

X-Client-Request-Id?string

Optional client-generated identifier of the request, up to 64 characters from [A-Za-z0-9._-]. Echoed back in the response and recorded in the request log; it never replaces the server-generated X-Request-Id.

Lengthlength <= 64

Response Body

application/json

application/json

application/json

application/json

application/json

application/json

curl -X GET "https://example.com/support/tickets/string/replies/string"
{  "data": {    "attachments": [      {        "file_id": "string",        "name": "string",        "url": "string"      }    ],    "author": {      "id": "string",      "kind": "user"    },    "created_at": "2019-08-24T14:15:22Z",    "id": "string",    "object": "ticket_reply",    "revision": "string",    "text": "string",    "updated_at": "2019-08-24T14:15:22Z"  }}

Create a ticket reply POST

Adds a reply to the ticket conversation on behalf of the support team. The reply is attributed to the credential that made the request (`author.kind` is `credential`).

Update a ticket reply PATCH

Corrects the text of a support team reply. The original creation time of the reply is preserved, and the user is not notified again. Only replies written by the support team (`author.kind` of `admin` or `credential`) can be edited. Attempting to edit any other message returns `403` with the `permission_denied` error code and `details[].field` set to `author.kind`. Send the `ETag` returned by the retrieve operation in the `If-Match` header to avoid overwriting a newer version.